Question 1

What does server administration and management include?

Accepted Answer

ICT Marine Solution's server administration service includes 24/7 server health monitoring, OS and application patch management, Active Directory and user account management, virtualisation administration (VMware and Hyper-V), performance tuning, security hardening, and rapid incident response for critical failures.

Question 2

Do you manage both physical and virtual servers?

Accepted Answer

Yes. ICT Marine Solution manages both physical on-premise servers and virtual environments including VMware vSphere, Microsoft Hyper-V, and cloud-hosted virtual machines on Azure or AWS. Our monitoring tools provide unified visibility across physical and virtual infrastructure.

Question 3

What happens if our server fails outside of business hours?

Accepted Answer

ICT Marine Solution provides 24/7 monitoring with automated alerting for critical server events. Our engineers are on-call outside business hours for critical incidents. Depending on your SLA tier, we guarantee response times for critical failures to minimise your exposure to downtime.

Question 4

How do you keep servers secure against ransomware and cyber threats?

Accepted Answer

We implement a layered security approach: regular OS and application patching, Windows Defender or endpoint security tools, firewall rule reviews, Active Directory security hardening, and backup verification testing. We also conduct periodic vulnerability scans and apply remediation based on risk priority.

Proactive Server Administration & Management

About This Service

What's Included

Why Choose ICT Marine for Server Administration?

Maximum Uptime

Security Compliance

Cost Predictability

Expert On-Call

Server Administration — Common Questions

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