Privacy Policy

ICT Marine Solution Pte. Ltd. ("we", "us", "our") is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website at ict-marine.com or engage our IT services.

By using our website or services, you consent to the collection and use of your personal data as described in this policy.

We may collect the following types of personal data:

• Contact information: name, email address, phone number, company name, and business address provided via enquiry forms, email, or WhatsApp.
• Usage data: IP address, browser type, pages visited, and time spent on our website (collected via analytics tools).
• Service data: Technical information about your IT environment shared with us in the course of providing IT support or consulting services.
• Communications: Records of correspondence between you and ICT Marine Solution via email, WhatsApp, or our contact forms.

We use your personal data for the following purposes:

• To respond to your enquiries and provide quotations for our IT services.
• To deliver and manage IT services you have engaged us for.
• To send you relevant service updates, renewal reminders, and operational communications.
• To improve our website and service offerings based on usage analytics.
• To comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

We may share your personal data with:

• Service partners: Trusted technology vendors (e.g. Microsoft, Starlink) where necessary to deliver services you have requested, under data processing agreements.
• Legal authorities: Government or regulatory bodies where required by Singapore law or court order.

All third parties we share data with are required to process it in accordance with applicable data protection laws.

We retain your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable laws. Client service data is typically retained for 7 years to meet statutory accounting and audit requirements. You may request deletion of your personal data by contacting us (see section 8).

ICT Marine Solution implements appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encryption, access controls, and regular security reviews. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. You can control cookie settings through your browser. Disabling cookies may affect certain features of the website.

Under Singapore's PDPA, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Withdraw consent for data processing (where consent is the legal basis).
• Request deletion of your personal data (subject to legal retention requirements).

To exercise any of these rights, please contact our Data Protection Officer at ictmarinesolution@outlook.com. We will respond within 30 days.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact ICT Marine Solution Pte. Ltd. at 60 Kaki Bukit Place, #10-14, Eunos Techpark, Singapore 415979, or by email at ictmarinesolution@outlook.com, or by phone at +65 9774 5695.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.